Delta demonstrates superior travel experience, extends middle seat blocks into January 2021

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Delta demonstrates superior travel experience, extends middle seat blocks into January 2021

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Delta is extending one of its key health and safety protocols this holiday season by blocking the selection of middle seats and limiting the number of customers per flight through at least Jan. 6, 2021.

“Medical experts, including our own partners at Emory Healthcare, agree – more distance on board makes a difference,” said Bill Lentsch, Chief Customer Experience Officer. “We believe that taking care of our customers and employees and restoring confidence in the safety of air travel is more important right now than filling up every seat on a plane. We’ll continue taking a thoughtful, layered approach ensuring customers know to expect the highest standard of care as they prepare for their holiday travels.”

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Blocking Middle Seats for More Space

Through Jan. 6, 2021, Delta will block the selection of middle seats in Delta Premium Select, Delta Comfort+ and Main Cabin via the Fly Delta app or online.

  • For customers in parties of 1-2: Middle seats will be blocked for safety.
  • For customers in parties of 3 or more: Middle seats will appear as available for booking, to allow families and travel companions to select seats together.

 

This functionality helps maintain Delta’s pledge to give customers more space on board while offering flexibility with their seat choices.

To ensure flights are not filled to capacity, customers can expect that Delta will: 

  • Limit the number of customers on board all aircraft – with or without middle seats.
  • Limit the First Class cabin to half capacity to further ensure more space between customers.*
  • Block one aisle of seats on aircraft without middle seats.

 

*On regional jets in 1×2 configurations, First Class cabin will be capped at 67%

On routes where the planes begin to fill, Delta will continue to look for opportunities to upsize to a larger aircraft type or add more flights.

The Delta One cabin on widebody aircraft, which is designed with more space and privacy built in, will be offered at full capacity effective Oct. 1.

Customers can review their seat selections any time prior to departure in My Trips on delta.com or in the Fly Delta app for greater reassurance about space on board.

As with all the health and safety measures, Delta will continue reviewing best practices and evaluating its standard of care, based on expert medical advice and customer feedback.

 

Wearing Your Mask

Medical research tells that wearing a mask is one of the most effective ways to reduce the COVID-19 infection rate. For everyone’s safety, customers should expect to continue wearing masks or face coverings throughout the airport, in Delta Sky Clubs and on board the aircraft through the winter holiday travel season and beyond.

Customers who indicate they have an underlying condition that prevents them from wearing a mask are   required to complete a “Clearance-To-Fly” process  before being permitted to travel.

 

Peace of Mind When Purchasing

Customers can continue enjoying peace of mind in case their travel plans change. 

Delta will extend its waiver on change fees for newly purchased flights, including international flights and Basic Economy fares, through the end of the year and will extend its expiration on travel credits through December 2022 for tickets booked before April 17, 2020.

Other steps Delta has taken to deliver flexibility and a superior experience to customers include:

  • Giving customers  industry-leading flexibility  to plan, re-book and travel,  Delta has provided more than $2.6 billion in cash refunds in 2020
  • Delta was the first airline to  Extend Medallion Status  through 2021, and offer extensions for Delta Sky Club Memberships and more
  • Offering a  24-hour risk free cancellation policy  when customers purchase a new ticket
  • Empowering our employees to use situational flexibility when customers need it most

As customers consider future travel, Delta’s  multi-layered approach to their health and safety ensures peace of mind throughout the travel journey. These include, but are not limited to:

  • Sanitizing all aircraft with electrostatic spraying before departure and extensive pre-flight disinfection of high-touch points throughout the aircraft interior.
  • Using state-of-the-art air circulation systems with HEPA filters that extract more than 99.99% of particles, including viruses.

 

What is Delta?

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service.

Today, nothing is more important than the health and safety of our customers and employees. Since the onset of the COVID-19 pandemic, Delta has moved quickly to transform the industry  standard of clean while offering customers more space across the travel journey. These and numerous other layers of protection ensure a safe and comfortable travel experience for our customers and employees.

 

With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

  • Headquartered in Atlanta, Delta has served as many as 200 million people a year, taking customers across an industry-leading global network of up to 300 destinations in over 50 countries.
  • Through innovative alliances with Aeromexico, Air France-KLM, China Eastern, Korean Air, Virgin Atlantic, Virgin Australia and WestJet, Delta has brought more choice and competition to customers worldwide.
  • Delta operates significant hubs and key markets at airports in Amsterdam, Atlanta, Boston, Detroit, London-Heathrow, Los Angeles, Mexico City, Minneapolis/St. Paul, New York-JFK and LaGuardia, Paris-Charles de Gaulle, Salt Lake City, Seattle, Seoul-Incheon and Tokyo.
  • The world’s most-awarded airline, Delta has been recognized as a Fortune’s top 50 Most Admired Company in addition to being named the most admired airline for the eighth time in nine years. Additionally, Delta has ranked No. 1 in the Business Travel News Annual Airline survey for an unprecedented nine consecutive years and named one of Fast Company’s Most Innovative Companies Worldwide for two consecutive years.
  • As an employer, Delta has been regularly awarded top honors from organizations like Glassdoor and recognized as a top workplace for women and members of the military. Delta CEO Ed Bastian was named among the World’s Greatest Leaders by Fortune magazine in 2018.
  • Delta believes our social responsibility lies at the intersection of our core values and core competencies, making a difference in communities where our employees live, work and fly by giving time, talents and 1 percent of the company’s annual profits.
  • Diversity, Equity and Inclusion are core to Delta’s culture and we believe should be reflected in our people, the companies with which we do business, the way we treat customers and the manner in which we serve the world.
  • More about Delta can be found on    Delta News Hub as well as delta.com, via @DeltaNewsHub on Twitter and Facebook.com/delta.

 

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