PLDT-Smart launches booking service for virtual or in-store visits for customers

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PLDT-Smart launches booking service for virtual or in-store visits for customers

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As part of its commitment to keep customers safe and provide them choices in a pandemic, PLDT and its wireless arm Smart Communications, Inc. (Smart) launch an online booking service allowing virtual or in-store transactions at their convenience.

Through this booking page, customers will be able to schedule a virtual meeting with a PLDT or Smart store customer service representative where they could inquire about a specific product or service, clarify questions about their billing, among others. Customers will also be able to manage their schedules better by booking ahead or in advance.

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For services that require a personal appearance — like SIM card replacement or termination, or exchange of goods, customers can schedule an in-store visit through the online appointment booking page. This would allow them and an assigned PLDT-Smart store frontliner to meet safely in the store premises, following strict health guidelines set by the government and the company.

“With this online booking system, we hope to give them a more convenient experience whenever they need to do business with our stores nationwide. We would also like to encourage them to shift to digital transactions in the safety of their homes, especially during a time when people should practice physical distancing in the pandemic,” said Alex O. Caeg, Senior Vice President and Head of Consumer Sales Group at PLDT and Smart.

Beginning November 16, 2020, Smart subscribers can visit, click on the Store Icon to go to the list of stores, and book a virtual or in-store appointment with their preferred retail outlet. For PLDT clients, they can visit to schedule a virtual or in-store appointment. Customers will receive an MS Teams meeting link via their emails, which they could easily open on their browsers or through the MS Teams app. Also, customers will be able to book via PLDT and Smart’s official social media accounts soon after.

“This is part of the Philippines largest and only integrated telco PLDT’s efforts to ramp up its digital services, help in the recovery of the economy, and at the same time, promote the health and safety of employees and customers as we navigate the next normal,” Caeg added.

As of September, over 1.6 million PLDT and Smart customers have shifted to paperless billing. PLDT and Smart have also encouraged their customers to pay their bills online in the pandemic.

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